Preparing submission of license application with the state
6-bed residential care facility for the elderly 60+ years old.
A guided admin workflow for helping independent shared-housing tenants stabilize documents, benefits, income, employment, housing applications, and move-up readiness while staying inside the WLR-ILH no-care / no-supervision operating lane.
WLR-ILH may provide resource lists, administrative support, document organization, reminders, and side-by-side portal help. WLR-ILH must not provide care, supervision, meals, medication assistance, clinical services, legal advice, benefits representation, case management, or guaranteed placement into any program.
Complete this section before starting the flow. Keep the session tenant-led and voluntary.
Goal: establish documents, phone, email, BenefitsCal access, CalJOBS/HACSB access where appropriate, and immediate resource referrals.
Ensure tenant documents are complete on file. Do not keep originals. Scan/copy only with tenant consent. Email approved soft copies to marky.pascua@westernlightsresidences.com and thewesternlightsresidences@gmail.com.
Provide California LifeLine information and help tenant apply directly. Tenant must control their own account, PIN, and phone-service decisions.
Help tenant create a tenant-controlled email account. Do not store the password. Ask tenant to write credentials in their own private folder if they choose.
Help tenant enroll in BenefitsCal. Tenant controls login, password, answers, documents, and final submission. WLR may scan, print, upload, and explain where to click only with tenant consent.
Review BenefitsCal/TAD programs with the tenant. Use tenant-provided answers only. Do not guarantee benefits or advise on eligibility beyond referral.
Create or update tenant-controlled CalJOBS access. Add resume, preferred job types, alerts, and first weekly job-search target.
Create or recover HACSB portal access with tenant present. Apply to realistic open lists, save confirmation numbers, and set monthly portal check reminders.
Help tenant call 2-1-1 / Coordinated Entry. Record referral only. Do not guarantee shelter, voucher, or placement.
Provide targeted resource links. Help tenant call or apply only if requested. Do not manage accounts, cards, PINs, or benefits.
Goal: identify lawful income sources, benefits opportunities, fixed-income pathways, health-plan supports, and disability/veteran referrals while staying tenant-led.
Ask tenant to gather income documents. WLR may scan/copy with consent but should not hold originals or financial credentials.
Help tenant review BenefitsCal/TAD. Do not advise eligibility or create answers. Tenant reviews and submits their own application.
Provide referral information. Do not advise tenant how to structure benefits, work limits, immigration status, or disability eligibility.
Provide VA referral links and document only the referral date, tenant action, and next step.
Help tenant contact their health plan or case manager. WLR tracks referral date and next step only; no guarantees and no CalAIM service delivery unless formally contracted.
Owner/management review required. WLR may refer to IHSS/outside resources but must not become the care provider, medication support, or supervision provider under the ILH model.
Goal: increase employability and earned income through AJCC, CalJOBS, resumes, training, adult education, and a weekly job-search rhythm.
Set weekly job-search targets and refer to High Desert AJCC for formal job seeker services, resume support, workshops, assessments, and training referrals.
Draft resume, print copies, scan certifications, and set up a job-search log. Refer tenant to AJCC for review.
Help tenant schedule first AJCC contact. Record appointment date and transportation plan.
Provide education/training referrals. Ask tenant to choose next step. Record contact date, program interest, and follow-up.
| Day | Tenant Action | WLR Support |
|---|---|---|
| Monday | Check CalJOBS, job boards, and email. | 30-minute admin support if scheduled. |
| Tuesday | Apply to 3–5 realistic jobs/training opportunities. | Print resume / scan documents. |
| Wednesday | Call AJCC, attend workshop, or complete training task. | Transit info / calendar reminder. |
| Thursday | Follow up and prepare for interviews. | General mock interview practice. |
| Friday | Update job log and next week targets. | Review tracker and barriers. |
Set the tenant’s weekly rhythm and enter the first follow-up date in the resource log.
Goal: apply to realistic waitlists, maintain applicant portals, track confirmation numbers, and prepare tenant for voucher or affordable-housing opportunities.
Apply to realistic open lists with tenant present. Save property name, bedroom size, confirmation number, username/email, and follow-up date.
Help tenant update portal contact information. Tenant reviews and submits changes. Record date updated.
Set the first monthly portal check date. Tenant controls their own reminders and portals.
Use this script: “That is a legal or tenant-rights question. I can give you contact information for IFHMB, Legal Aid, or court self-help resources.”
Do not advertise voucher acceptance for room rentals until WLR confirms the exact HACSB shared-housing requirements.
Contact HACSB landlord resources before accepting or advertising voucher-friendly room rentals.
Goal: help the tenant prepare for apartment stability through documents, rent history, income, savings, applications, and resource contacts.
Create a tenant-controlled move-up plan with missing checklist items, target dates, and next referrals.
Create a basic move-out cost list and identify whether tenant may ask their Medi-Cal plan about housing deposit supports if eligible.
Generate results, print or save PDF, then file according to WLR policy. Do not store sensitive passwords, PINs, or original documents.
